General Terms and Conditions

Last Updated: 06/14/2025

1. Purpose

These General Terms and Conditions govern the contracting of travel services offered by 11dos Concept & Design SL (hereinafter, “the Provider”) through the website TravelJapan.es (hereinafter, “the Website”). Acceptance of these terms is a mandatory requirement for booking any service.

2. Identification of Parties

• Service Provider:
  11dos Concept & Design SL
  Tax ID: B83901371
  Address: C/ Valle de Pas 24 28023 Madrid Spain
  Email: hola@11dos.net
  Phone: +34 660 988 682

• Customer:
  User making the booking through the Website.

3. Booking Process

3.1. Requirements

• Customer must be at least 18 years old.

• Must provide accurate and complete information.

• Booking only becomes effective upon Provider’s confirmation.

3.2. Booking Steps

1. Service selection on the Website.

2. Completion of booking form.

3. Data verification and acceptance of these terms.

4. Payment via indicated methods.

5. Email confirmation receipt.

4. Pricing and Payment

4.1. Prices

• All prices include VAT when applicable.

• Displayed in euros (€).

• May vary due to supplier rate changes (airlines, hotels, etc.), with prior notification before confirmation.

4.2. Payment Methods

• Credit/debit card (Visa, Mastercard, etc.)

• Bank transfer.

• PayPal or other secure payment platforms.

5. Cancellation Policy

5.1. By Customer

• Free cancellation: Up to 48 hours before service (except flights and special services).

• Late cancellations: May incur 100% penalties.

• No-show: No refund will be issued.

5.2. By Provider

For cancellations due to Provider’s responsibility:

• Full refund.

• Equivalent alternative service.

6. Modifications

• Requested by customer: May incur administrative fees.

• Due to force majeure: (e.g., weather conditions) alternative solutions will be sought without financial compensation.

7. Right of Withdrawal

According to Article 103 of Spain’s General Consumer Protection Law:

• Accommodation/transport services: No withdrawal right after service commencement.

• Tour packages: Governed by Royal Legislative Decree 1/2007.

8. Responsibilities

8.1. Provider

• Ensure provision of contracted services.

• Notify significant changes.

8.2. Customer

• Comply with destination entry requirements (visas, vaccines, etc.).

• Carry necessary documentation.

9. Data Protection

Personal data will be processed according to our Legal Notice and Privacy Policy, available on the Website.

10. Governing Law and Jurisdiction

These terms are governed by Spanish law. For disputes, parties submit to Madrid courts.

11. Acceptance

By completing a booking, the customer confirms having read, understood, and fully accepted these terms.

Complaints Contact:
Email: hola@11dos.net
Phone: +34 660 988 682