Privacy Policy

Last Updated: 06/14/2025

At TravelChina.es, owned by 11dos Concept & Design SL (hereinafter, “we” or “the Site”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website (www.traveljapan.es) and our services.

By accessing and using our Site, you agree to the terms of this Policy. If you do not agree, we recommend you discontinue browsing.

1. Data Controller

• Identity: 11dos Concept & Design SL

• Tax ID: B83901371

• Address: c/ Valle de Pas 24

• Contact Email: hola@11dos.net

• Phone: +34 660 988 682

2. Information We Collect

We may collect and process the following data:

2.1. Data You Provide

• Contact information (name, email, phone).

• Booking details (travel dates, preferences, passengers).

• Payment data (card, billing; processed by secure payment gateways, not stored by us).

• Communications (inquiries, complaints, feedback).

2.2. Automatically Collected Data

• Tracking technologies: Cookies, pixels, and server logs (see our Cookie Policy).

• Technical data: IP address, browser, device, approximate location.

2.3. Third-Party Data

• Social networks (if you interact with our profiles).

• Business partners (airlines, hotels, etc.) when making bookings.

3. Purposes of Processing

We use your data to:

• Manage bookings and service contracts.

• Send confirmations, invoices, and customer support.

• Personalize your experience and provide recommendations.

• Comply with legal obligations (billing, fraud prevention).

• Send marketing communications (with your consent).

4. Legal Basis for Processing

• Contract performance: For booking processing.

• Consent: For marketing and non-essential cookies.

• Legitimate interest: Service improvement and security.

• Legal compliance: Tax and billing regulations.

5. Data Sharing and International Transfers

Your data may be shared with:

• Service providers: Payment gateways, hotels, airlines.

• Public authorities: When legally required.

• Transfers outside EU: Only with adequate safeguards (e.g., EU standard clauses).

6. Data Retention

We retain your data:

• During our contractual relationship and afterward to comply with legal obligations (e.g., 6 years for invoices per Tax Law).

• Until you withdraw consent for marketing purposes.

7. Your Rights

You may exercise your rights by emailing hola@11dos.net with a copy of your ID:

• Access, rectification, or erasure.

• Restriction or objection to processing.

• Data portability.

• Withdraw consent (without affecting prior lawful processing).

• File a complaint with the Spanish Data Protection Agency (AEPD) (www.aepd.es).

8. Data Security

We implement technical and organizational measures (encryption, access controls) to protect your data against loss, unauthorized access, or alteration.

9. Cookie Policy

We use first- and third-party cookies for analytics and advertising. You can manage them via your browser settings or our Cookie Banner.

10. Policy Changes

We reserve the right to modify this Policy. Changes will be posted on the Site with the update date.

11. Contact

For privacy inquiries, contact our Data Protection Officer (DPO) at: hola@11dos.net.